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Easy Dental Date of most recent changes to this page: 7/24/13 800-593-2814 As of 4/30/12 Easy Dental 2005 & 2007 no longer supported Web Update Procedure CD Update Procedure Linking Trojan Plans to Patients Easy Dental Errors Installing Initial Load Viewing Trojan Outside patient files Viewing Trojan linked to patient files Can't View a Trojan Plan Number Communication Errors Using the Trojan Benefit Downloader Program Double-click the Download Benefit Update icon and your download will begin. The file transfer status screen will show the progress as each file is downloaded. The time remaining is indicated. When the download is complete you will be prompted with this screen: Click option 1. This will minimize the Trojan Benefit Download program and allow you to update benefits in your Practice Management System. Updating the data in Easy Dental The steps are minimal to updating your Easy Dental system.
If you are unable to run the Trojan Update now, please call Software Support. DO NOT DOWNLOAD A SECOND TIME! Double click the Easy Dental Trojan Update Utility Icon.
If you do not have this icon on the Windows desktop, then you can click Start, Programs, Easy Dental Trojan Viewer #., Easy Dental Trojan Update Utility. When you have entered the Easy Dental Trojan Update Utility, click on Database Update. You will see the screen below, alerting you that the database will be modified. Simply click on OK to continue. 
Be sure all computers are exited from the Trojan Viewer and remain out for the entire update process. You will then be prompted to choose the location of your updates. In the Install Update from: box type the path of “C: tro” then click on OK to proceed.
The Easy Dental Trojan Insurance Update will immediately begin to process your update. You will see a series of events processing. This is an example of one of the events that you will view.
Do not interrupt the update process once it has started. Once the update is complete you will see the following screen where you simply click OK. Then click File, and Exit to exit from the Easy Dental Trojan Update Utility.
You have now completed updating your Practice Management System with the latest Trojan Benefits. Completing the Process Now that your Practice Management System has been updated you will need to finalize the Trojan Benefit Download Process.
Click on the Trojan Benefit Update Download program that was minimized to the Windows Task Bar (at the bottom of the screen). You will be brought back to this screen. You are now ready to select option 2) Click here only after you have processed the Trojan Update. Confirm that you have processed the update by clicking Yes.
The Trojan Benefit Download program will close and the benefit files that were downloaded will be purged to free up space on your computer. The entire Benefit Download and Update process is now complete Easy Dental Errors Cannot Find Database (12) The Trojan Data path is not set correctly. My Computer, Network drive, EzDental folder, EzReg, Look for Trojpath Double click Trojpath, this path should go to the Trojan folder in the EZdental folder Database Conflict! The version of the database does not match the version of the program. Program version = EZD2005.
Database version = EZD2007 Appears just as Updating Easy Dental begins. This is new and may have to do with the client's Easy Dental version update. When you click you may get 'Unable to open the database' error Refer to vendor Unable to open the database Trojan path is not correct in EZ REG Select Edit Path and browse for Easy Dental Trojan Unable to find path to database files.