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New Queue Statistics The queue detail window now includes additional statistics. 'TTA SLA' (Time to Answer Service Level Agreement) is the number and percent of calls that are answered within a set amount of time. This time is set in the Web Admin Panel on a per queue basis. 'Duration' is the duration of the active call. 'Idle' is the time elapsed since the agent last took a call from any queue. 'Calls' is the total number of calls the agent has taken since the stats were last reset.
Is the average talk time per completed call for that agent. Lord ayyappa tamil mp3 song download.